Frequently Asked Questions
Everything you need to know about NAKED Underwear, from sizing to shipping.
How do I find my perfect fit?
We recommend checking our detailed Size Guide located on each product page. Our underwear is designed to have a 'second-skin' feel, so if you are between sizes, we suggest sizing up for a more relaxed fit or staying true to size for a supportive, snug feel.
What materials do you use in your products?
At NAKED, we prioritize comfort and breathability. Most of our collections are crafted from premium MicroModal, organic cotton, and high-performance elastane blends to ensure moisture-wicking properties and long-lasting softness.
What is your return policy for undergarments?
For hygiene reasons, we can only accept returns or exchanges on items that are unworn, unwashed, and in their original packaging with tags attached. We offer a 30-day return window from the date of delivery.
How should I care for my NAKED underwear?
To maintain the integrity of the fabric, we recommend machine washing on a cold, gentle cycle with similar colors. Avoid using bleach or fabric softeners, and tumble dry on low heat or air dry for best results.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.